Warranty & Claims
What’s Covered:
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Defects in material or workmanship.
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Protection against peeling, cracking, or fading of the hydrophobic layer for 5 years.
- Areas that have been properly applied and maintained.
What’s Not Covered:
- Damage due to misuse or improper application.
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Accidental damage.
- Product misuse, such as exposure to harsh chemicals, abrasive cleaning tools, or poor maintenance.
How to Claim Your Warranty:
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If you experience any issues with your product, please contact our customer service team at info@rioguard.au or via our online form.
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Provide your order number and include proof of the issue, such as photos or videos.
- We’ll review your claim and respond within 3-5 business days to resolve the issue and guide you through the process.
Change of Mind/Return Policy:
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If for any reason you change your mind, you can return the product for a full refund, within 30 days of purchase.
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The product must be unopened and in its original packaging.
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Return shipping costs are the responsibility of the customer.
- To initiate a return, please contact us at info@rioguard.au.